Last updated: 22-Aug-2026

This Privacy Policy explains how Ashwin Patwardhan trading as a sole trader in Australia (we, us, our) handles personal information in connection with www.drashwin.com.au and related enquiries.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles, and, where applicable in Victoria, the Health Records Act 2001 (Vic).

1. Scope of this policy

This policy applies to personal information collected through the Website and through communications connected with the Website.

This Website is primarily an informational website. It does not contain embedded online forms for the collection or storage of patient health information on website servers.

2. What information we may collect

Depending on how you interact with us, we may collect:

• your name

• your email address or other contact details if you contact us

• the contents of any email or enquiry you send to us

• technical information generated by your use of the Website,      such as IP address, browser type, device information, date and time of      access, and pages viewed.

If you later become a patient, additional personal information and health information may be collected and handled through ordinary clinical and practice administration systems rather than through this Website.

3. How information is collected

We may collect personal information:

• when you contact us by email

• when your device accesses the Website

• through routine website technologies such as server logs,      cookies, and website analytics, if used.

Because the Website does not include embedded medical intake forms, we do not intentionally collect patient clinical information directly through website forms.

4. Purpose of collection

We may collect, hold, use, and disclose personal information for purposes including:

• responding to enquiries

• providing contact information and practice information

• maintaining Website security and performance

• understanding how the Website is used and improving content or      functionality

• complying with legal, professional, and regulatory obligations.

5. Email communications

This Website provides contact by email rather than embedded submission forms.

When you choose to send an email, the information you include is transmitted through your own email provider and then received through our practice email system. Ordinary email may not be a secure method of communication.

You should avoid sending urgent, highly sensitive, or large volumes of medical information by email unless requested through usual clinical channels.

6. Cookies and technical data

The Website may use cookies or similar technologies that support basic functionality, security, and website analytics.

These tools may collect technical information such as IP address, browser type, pages visited, referring pages, device type, and time of access.

You can usually modify your browser settings to refuse cookies, although doing so may affect Website functionality.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described above, including to:

• website hosting, IT, security, or support providers

• professional advisers such as accountants, legal advisers, or      insurers

• regulators, government bodies, or other parties where required      or authorised by law.

We do not sell personal information.

8. Overseas disclosure

We do not intentionally collect patient data through embedded website forms.

Based on our current understanding of the Website, we do not intentionally disclose personal information overseas through dedicated website intake systems. However, some routine technical website services or email-related services may involve infrastructure, routing, storage, backup, or support located outside Australia depending on the providers used from time to time.

If it becomes likely that personal information collected through the Website will be disclosed overseas in a material way, this policy may be updated.

9. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Those steps may include secure devices and accounts, password protection, restricted access, reputable hosting and IT providers, and reasonable administrative safeguards.

No method of internet transmission or electronic storage is completely secure, but we take privacy and information security seriously.

10. Access and correction

You may request access to personal information we hold about you, or request correction if you believe it is inaccurate, incomplete, or out of date.

Requests should be made in writing using the contact details below. We may need to verify your identity before actioning your request.

We will respond within a reasonable time and in accordance with applicable law.

11. Complaints

If you have a privacy concern or complaint, please contact us first using the details below and provide enough information for us to investigate.

We will consider the matter and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissionerand, where relevant, the Health Complaints Commissioner Victoria.

12. Third-party websites

This Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites.

13. Changes to this policy

We may update this Privacy Policy from time to time by publishing a revised version on the Website.

14. Contact

For privacy enquiries, access requests, correction requests, or complaints, please contact:

Privacy Contact
Ashwin Patwardhan
Glen Iris Private Hospital
314 Warrigal Road
Glen Iris VIC 3124
Phone: 03 9808 2311
Email: admin@glenirisgastro.com.au